Privacy Policy

Privacy Policy

At JackpotCity Casino (hereinafter referred to as "the Company" or "us"), we are committed to protecting your personal information and respecting your right to privacy.

1. Purpose: This Privacy Policy describes how the Company collects, uses, discloses, stores, and protects your personal data in accordance with applicable laws.
2. Scope of Application: This policy applies to all users who access our websites, mobile applications, or other online services (collectively referred to as "our Services") regardless of their location.
3. Data Collection:
   • We collect information about you directly from your interactions on our website, such as when you register for an account, play games, make deposits, or contact customer support.
   • In some instances, we may receive personal data from third-party sources (e.g., social media platforms) that are deemed to be publicly available under the applicable jurisdiction's laws and regulations.
4. Data Types: We collect various types of information about you, which include:
   • Personal details: name, address, date of birth, phone number, email address
   • Authentication data: username, password (stored securely in a hashed form), login history
   • Payment and transactional data: payment method information, banking account numbers, financial transactions
   • Technical data: IP addresses, browsing behavior, operating system, device type, cookie consent status
   • Usage data: games played, stakes placed, wins/losses, login history, online activity (e.g., chat logs)
5. Purposes of Data Processing: We collect and process your personal information to:
   • Verify the authenticity and accuracy of user identity
   • Provide access to our Services and facilitate game play
   • Offer tailored promotions, bonuses, or gaming recommendations based on individual preferences and behaviors
   • Maintain effective communication with users via email, telephone, or online support channels
   • Enforce terms and conditions, including age verification checks
6. Data Disclosure: The Company may disclose personal data to:
   • Third-party game providers for the purpose of facilitating gameplay experience (e.g., slots, table games)
   • Payment service providers to process transactions efficiently
   • Marketing partners or other companies involved in joint promotional activities with us
   • Regulators and law enforcement agencies as required by applicable laws
7. Data Storage: We maintain our servers within a secure environment that is subject to robust measures for safeguarding your data, including encryption at rest and in transit.
8. Marketing Preferences: You may control the types of communications you receive from us or opt out of receiving any marketing messages altogether through an easily accessible mechanism on our website or mobile app.
9. Security Measures:
   • We maintain a minimum of 128-bit SSL/TLS encryption for all transactions, both in and outside of the website
   • Our Services utilize two-factor authentication (2FA) to strengthen user accounts against unauthorized access
10. Right to Access and Erasure: You have the right to request deletion or correction of your data by contacting our support team via any authorized channel.
11. Amendments: We reserve the right to update this Privacy Policy from time to time as necessary, without prior notice.